Rules and Guidelines
Please know that the rink is cold (approx. 55 degrees). We recommend that skaters and onlookers wear long pants, long socks, gloves, and a jacket/sweater. Chaparral Ice strongly encourages skaters to bring their own helmet (bicycle, hockey, etc.) to wear while skating. Chaparral Ice does offer heated or warm areas, but they may be in use or busy at certain times, so it is best to come prepared!
Please check in with the cashier upon arrival. The cashier will give you your admission wristbands or stickers for the guests who will be skating. Once your guests have a wristband/sticker, they can get skates at skate rental.
Full payment is due with the cashier upon arrival. You may pay by cash, credit card, or check.
In order to have a great skating experience, it is important to have skates that fit properly. Skates that are too large make skating very difficult and can lean to blisters and other injuries. Our skate guards are trained in fitting skates, so don’t hesitate to ask if you need assistance. Some suggestions:
Tell us your actual shoe size and we will convert it to the appropriate skate size.
Loosen the laces all the way down past the curve of the boot.
Hold the tongue up as you put your foot in the skate to avoid it sliding down into the boot.
Lace the skate through ALL of the eyelets/hooks and make sure it is tied all the way up.
Skate should fit snugly -- no need for “room to grow”.
Skates run larger than shoes so don’t worry about the number on the back of the skate, only how it fits your foot.
Skates must stay on RUBBER SURFACES when not on the ice!
A minor release signed by parent/guardian is required for all minor skaters. You can find these by visiting the following link: Chaparral Ice Minor Release. Please give these to the cashier upon arrival.
Ice Skating is for fun and enjoyment for everyone. Skating can be enjoyed in many ways. Regardless of your level of skill, there are elements of risk in ice skating. Use common sense, show courtesy to others, and anticipate dangerous situations before they arise. The following guidelines are some basic elements of common sense and courtesy.
1. Always stay in control and be able to stop or avoid other skaters.
2. While on the ice, keep moving. Don’t stop where you obstruct other skaters. Don’t skate in groups.
3. People ahead of you have the right of way. It is your responsibility to avoid hitting or disrupting them.
No spraying snow
No snowball or other throwing
4. Keep exits clear. Before getting on ice, look for oncoming skaters.
5. Do not sit on dasher boards or enter the hockey box areas.
6. Do not pick up or carry children or other items while skating. No eating, drinking, or smoking on the ice.
7. Rink equipment can be dangerous. Stay off the ice when resurfacing is in progress.
8. Do not go on the ice without skates. Do not wear skates in the mall hallway. Stay on rubber matting.
9. Obey the rink attendants. Report hazards to the rink attendants.
10. Respect the ice and other skaters around you. Please do not litter or use foul language.
This is just a partial list. There are elements of risk that common sense and personal awareness can help reduce. You are ultimately responsible for your personal safety. Use caution and skate in control. Respect other skaters. The rink attendants cannot guarantee your safety and will not protect you from injury. It is part of your responsibility to avoid other skaters and hazards. Failure to use good judgement, skate responsibly, or follow the Responsibility Code will result in a loss of skating privileges.
In order to secure a reservation for a birthday party at Chaparral Ice, a reservation and non-refundable deposit are required. This can be done via phone with Mindy Hubbard at 512-252-8500x124 or electronically, which ever is more convenient for you. Your deposit serves as acknowledgement of all details, information, and terms and conditions regarding Chaparral Ice birthday parties. The remainder of the balance is due at the close of your party. If you find it necessary to change your reserved time, we will do our best to accommodate you.
You may bring your own food/beverages to the party* (outside balloons are not allowed).
*Chaparral Ice can provide hot dogs, hot chocolate, soda, non-carbonated drinks and water for your party, if desired (please ask for pricing). Anything that we provide will be accompanied by the appropriate paper products. You may bring your own cake. Don’t forget a knife to cut the cake with and utensils to eat it with as well as candles, a lighter and plates. Chaparral Ice does not provide utensils for any of our party packages or food/beverage items. If you need utensils, please bring anything you need on your own. Thank you for your cooperation with this.
Chaparral Ice also provides all of the following as an add on to your party: Balloons (latex with helium), characters, gloves, hockey pucks and table covers. (As of 8/1/18 no outside balloons, helium tanks, or characters are allowed, thank you for your cooperation with this policy.) We need your order for balloons, gloves and pucks 48 hours before your event (preferred). Please see "Characters" section below for more details on that. There is no additional charge for table covers (plastic/disposable) but we prefer to know ahead of time so we can have it ready before you arrive.
Any characters attending an event must be provided by Chaparral Ice. Outside characters are not allowed. If your party has secured any characters, there is a 50% non-refundable deposit for each character booked once the character has been secured.
Our birthday parties are scheduled with a 2-hour table reservation; however, your guests can skate the entire public session time. You can find our public skating schedule by visiting the following link: Chaparral Ice Public Skating Schedule. We do our best to give a 15 minute notification prior to the end of your table time and do appreciate your assistance in clearing the area in order to depart from the tables. This allows our staff to prepare for the next event that takes place after the public session ends.
More than one party can take place at a time in our facility but each party has its own space for the table time. The space that you have is based on the number parties for the day and the number of people (skaters) attending each party not which party is booked first. You may request a particular party location (premium or classic locations based on availability) and we will do our best to accommodate that request but it is not guaranteed. The only space that is guaranteed with a request based on availability is our mezzanine which is a $50 upgrade.
In order to secure a reservation for a private ice group event at Chaparral Ice, a credit card deposit is required. This can be done via phone with Mindy Hubbard at 512-252-8500x124, or via email at firstname.lastname@example.org, whichever is more convenient for you. Your reservation serves as acknowledgement of all detail, information, and terms and conditions regarding Chaparral Ice Group events.