Refund Policy

Refund Policies

All refunds are issued at the sole discretion of the Chaparral Ice Program Director and may be subject to the terms set forth below. All refund terms outlined are non-negotiable.

Chaparral Ice requires that all alterations to a payment (account credit, transfer, refund, etc.) be made in writing. Verbal requests will be denied and directed to the in-writing clause.

General

All payments are non-refundable. Any refunds issued are at the sole discretion of Chaparral Ice Management on a case-by-case basis with a mandatory 25% administration fee.

(Cash payments are non-refundable. Requests related to credit card transactions will require the date of purchase, transaction amount and last 4 digits of the card used.)

Daily Sessions

All payments are non-refundable. Any refunds issued are at the sole discretion of Chaparral Ice Management on a case-by-case basis with a mandatory 25% administration fee.

(Cash payments are non-refundable. Requests related to credit card transactions will require the date of purchase, transaction amount and last 4 digits of the card used.)

Hockey Leagues

In addition to the general terms outlined above, league players are responsible for paying for their space in the league until Chaparral Ice is able to find a suitable replacement, at the sole discretion of the Program Director.

In the case of a player needing to drop out with fees paid in full the players must arrange repayment between the original player and the replacement player. Chaparral Ice will not issue refunds to the original player.
In the case of a player needing to drop out with fees on an arranged payment plan the original players’ plan may be picked up by the replacement player and players will need to arrange partial repayment in their own terms. Any payments already made by the original player will not be refunded by Chaparral Ice. Alternatively, the initial plan can remain and full repayment of funds will be arranged by the players in their own terms.

(Cash payments are non-refundable. Requests related to credit card transactions will require the date of purchase, transaction amount and last 4 digits of the card used.)

Learn to Skate and Learn to Play Classes

In addition to the General terms outlined above, all class registrations are non-refundable. In case of long-term injury or illness, a transfer of unused classes may be granted with a doctor’s note. Refunds may be requested in writing to info@chaparralice.com

(Cash payments are non-refundable. Requests related to credit card transactions will require the date of purchase, transaction amount and last 4 digits of the card used.)

Pass Packages

Including but not limited to Public Skating Passes, Freestyle Passes, Stick & Puck Passes, Skate Rental Passes, and Drop-in Passes.

Pass Packages are non-refundable.

Pass packages may be eligible for a Chaparral Ice account credit under the following conditions:

The passes are not expired
The passes have not been applied to any sessions.

All Chaparral Ice credits for full or partial pass packages will require a mandatory 25% administration fee. Requests may be made in writing to info@chaparralice.com

(Cash payments are non-refundable. Requests related to credit card transactions will require the date of purchase, transaction amount and last 4 digits of the card used.)

Account Credits

Account credits never expire and are applicable to any Chaparral Ice purchase.

All account credit refunds are subject to a 25% administration fee regardless of the refund policy the credit originated from.

Refunds may be requested in writing to info@chaparralice.com

(Cash payments are non-refundable. Requests related to credit card transactions will require the date of purchase, transaction amount and last 4 digits of the card used.)

Events

Including but not limited to hockey games, hockey tournaments, skating shows, and skating competitions.

Event tickets are non-refundable and non-transferable.

Camps

Including but not limited to Super Sports Camp, Camp de Champs, Camp Avalanche, School year camps, and after school camps.

Please see the camp page for the current Terms and Conditions.

Private Rentals/Parties/Groups

Including but not limited to Private Ice, Private Rooms, Birthday Parties, Group Skating, and Corporate Events.

Private Ice Rental, Birthday Parties and Groups are non-refundable.